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Money back in 30 days will be for Shared Hosting plans only. There will not be any money back guarentee for Domain registrations, dedicateda and vps servers. Money will be after subtracting all kinds of transaction charges and taxes. May be upto 15% of the payment. Maintain strong and safe passwords: It is up to you to maintain password strength and keep your passwords confidential. Spidyhost is not responsible if someone has guessed or knew your password and hacked your site. You have to make periodic backups and make sure that your data is safe. Once data is deleted or hacked we are not responsible. Pay the invoices before due date. Failing to do so will cause account suspension. If account is suspended and then payment is made, it may take more than two working days to unsuspend your accounts. Spidyhost is not responsible if any of the users who hosted their websites publish any copyrighted, abusive, offensive content. You can contact us via firstname.lastname@example.org The corresponding users will be informed the same. It is upto them to honour your complaint.